Which of the following is a risk associated with the use of yield management?
A) Excessive customer loyalty
B) Too much focus on competition
C) Employee morale problems
D) Misuse of company-driven service blueprints
E) Overreliance on salaries

Question

Quizplus · Accepted Answer

Yield management involves setting prices based on demand, which can lead to fluctuations in pricing and availability of services. This can create employee morale problems if staff feel pressure to constantly upsell or if they are unable to meet customer demands due to limited availability or pricing constraints.

Which of the Following Is a Risk Associated with the Use