The Kano model is a theory of product and service design that focuses on which three definitions of quality?
A)Product,process,and design
B)Basic,attribute and characteristic
C)Unsatisfied,neutral and satisfied
D)Basic,performance and excitement
E)Basic,modified and enhanced

Question

Quizplus · Accepted Answer

The Kano model focuses on three types of quality: basic, performance, and excitement. Basic quality refers to the minimum requirements or expectations for a product or service to function properly. Performance quality is the level of quality that customers are willing to pay for and represents the product or service's ability to perform its intended function at a high level. Excitement quality goes beyond customer expectations and represents features or attributes that provide delight or excitement to the customer. Therefore, the best choice is D because it represents the three types of quality that the Kano model focuses on.

The Kano Model Is a Theory of Product and Service