Service design generally differs from product design in which of the following ways?
A)Service design tends to focus on tangible factors more so than products.
B)There is less latitude in detecting and correcting errors prior to delivery for services.
C)Choice of location is less important for services.
D)Services typically have higher barriers to entry than products.
E)Image is more important in product design than service design.

Question

Quizplus · Accepted Answer

Service design involves designing systems to deliver services, which often involves multiple interactions between the service provider and customer. These interactions can be difficult to predict and control, and there may be fewer opportunities to detect and correct errors before the service is delivered. Product design, on the other hand, typically involves the design of physical goods that can be tested and refined before they are produced and sold. Therefore, B is the most appropriate choice.

Service Design Generally Differs from Product Design in Which of the Following