In the Kano Model,over time,quality features that excited become performance features,and performance features soon become basic quality features.

Name: In the Kano Model,over time,quality features that excited become performance features,and performance features soon become basic quality features.
Brand: Quizplus
Rating: 4.8 (36 reviews)

Question

Quizplus · Accepted Answer

This statement is true. The Kano Model suggests that customer expectations change over time and what may have once excited them becomes a basic or expected feature over time.

In the Kano Model,over Time,quality Features That Excited Become Performance