An advantage of the direct approach for communicating bad news is that it keeps the message short.
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Q25: Which of the following is one of
Q26: When closing a negative message on a
Q27: Which of the following should be placed
Q28: If you choose to apologize in a
Q29: Which of the following is an advantage
Q31: When you deliver negative messages,you
A)should always begin
Q32: A poorly written buffer can
A)trivialize the reader's
Q33: Which of the following is a neutral
Q34: What are the two benefits of stating
Q35: Which of the following is important to
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