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When Closing a Negative Message on a Respectful Note,what Types

Question 26

Multiple Choice

When closing a negative message on a respectful note,what types of statements should be avoided?


A) Those that create false hopes
B) Those that use positive language
C) Those that include alternative solutions
D) Those that offer an apology when you have done nothing wrong
E) Those that indicate how the organization plans to avoid the error in the future

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