When closing a negative message on a respectful note,what types of statements should be avoided?
A) Those that create false hopes
B) Those that use positive language
C) Those that include alternative solutions
D) Those that offer an apology when you have done nothing wrong
E) Those that indicate how the organization plans to avoid the error in the future
Correct Answer:
Verified
Q21: Use the direct approach for negative messages,if
Q22: Briefly describe the elements of a negative
Q23: Which of the following can be done
Q24: Discuss why apologizing in business messages is
Q25: Which of the following is one of
Q27: Which of the following should be placed
Q28: If you choose to apologize in a
Q29: Which of the following is an advantage
Q30: An advantage of the direct approach for
Q31: When you deliver negative messages,you
A)should always begin
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