Employee behaviors that are not required under a formal job description (e.g., altruism, general courtesy) are known in organizational psychology as:
A) Organizational personal behaviors
B) Organizational citizenship behaviors
C) Person-in-organization behaviors
D) Extra-organizational behaviors

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors refer to voluntary employee behaviors that are not part of their job description but contribute to the overall effectiveness of the organization. These behaviors can include things like helping co-workers, going above and beyond in serving customers, and participating in organizational initiatives.

Employee Behaviors That Are Not Required Under a Formal Job