Jake had an appointment at the doctor's, but couldn't make it on time because he was caught in traffic. By the time he reached the doctor's office, the doctor had already begun with the next patient. This illustrates the ________ of services.
A) variability
B) heterogeneity
C) perishability
D) intangibility
E) homogeneity

Question

Quizplus · Accepted Answer

This situation highlights the perishability of services, as the doctor's time and attention for Jake's appointment were only available for a limited time and couldn't be stored or reused once that time had passed. It does not relate to variability, heterogeneity, intangibility, or homogeneity.

Jake Had an Appointment at the Doctor's, but Couldn't Make