Service quality depends on who provides them, when and where, and to whom. Thus, services are highly ________.
A) inseparable
B) tangible
C) variable
D) perishable
E) intangible

Question

Quizplus · Accepted Answer

Service quality is highly variable because it can differ based on who provides the service, when and where it is provided, and to whom it is provided. This variability can make it difficult to ensure consistently high levels of service quality.

Service Quality Depends on Who Provides Them, When and Where