Which of the following is NOT found in a SOW?
A) SLA
B) Dictionary
C) Critical success factors
D) Deliverables

Question

Quizplus · Accepted Answer

SLA (Service Level Agreement) is typically a separate document from the SOW (Statement of Work) and outlines specific performance metrics and responsibilities between the client and service provider. The SOW, on the other hand, outlines the scope of work, deliverables, timelines, and other project-related details. A dictionary and critical success factors may be included in a SOW, but they are not the only required components. The deliverables, however, are essential and must be clearly defined in the SOW.

Which of the Following Is NOT Found in a SOW