A ________ is a key part of a contract between a buyer and a seller that specifies, usually in measurable terms, what specific services are to be provided.
A) sub-contract
B) scope statement
C) table of contents
D) service-level agreement

Question

Quizplus · Accepted Answer

A service-level agreement (SLA) is a specific type of contract that outlines the services to be provided, often with measurable terms, such as response times, uptime percentage, and other key performance indicators (KPIs). A scope statement is also related to the definition of the services to be provided, but it is broader and includes other aspects of the project beyond just the service delivery. A sub-contract is a separate contract between two parties, where one party contracts out part of its own work to the other party. A table of contents is a document outline to help navigate a longer document, but it does not specify the specific services to be provided.

A ________ Is a Key Part of a Contract Between