Which of the following is a method for measuring service quality?
A)SWOT analysis
B)a market audit
C)break-even analysis
D)the critical incident technique
E)market fulfillment

Question

Quizplus · Accepted Answer

The critical incident technique is a method for measuring service quality that involves collecting and analyzing specific incidents or experiences of customers that highlight either positive or negative aspects of the service provided. This method can help identify specific areas for improvement and highlight the strengths and weaknesses of the service. A SWOT analysis, market audit, and break-even analysis are not specifically designed for measuring service quality, although they may be useful for other purposes. "Market fulfillment" is not a recognized method for measuring service quality.

Which of the Following Is a Method for Measuring Service