"Do you know why you should be using synthetic motor oil in your new Lexus?" the service manager asked Henri Wilton when he brought his new car to the Lexus dealership for a routine servicing.What type of approach is the service manager using?
A) Product
B) Opinion
C) Curiosity
D) SPIN
E) Customer benefit

Question

Quizplus · Accepted Answer

The curiosity approach involves the salesperson asking a question or doing something to make the prospect curious about a product or service.

"Do You Know Why You Should Be Using Synthetic Motor