The practice of CRM requires ________ processes.
A) only internal
B) only external
C) only customer identification
D) only customer analysis
E) both internal and external

Question

Quizplus · Accepted Answer

The practice of CRM requires both internal and external processes. Internal processes involve analyzing customer data and behavior, while external processes involve identifying and engaging with customers to build relationships. These processes are necessary for effective CRM implementation.

The Practice of CRM Requires ________ Processes