The best time to find out about service failures is
A) when the mystery shopper reports them
B) when the matrix system informs you
C) when you receive e-mail failure reports from employees
D) as soon after they happen as possible

Question

Quizplus · Accepted Answer

The earlier you find out about service failures, the easier it will be to address them and prevent further negative consequences. This is why it's important to identify service failures as soon as possible. While options A, B, and C might provide valuable information, none of them guarantee that the issue will be addressed before it has a chance to escalate.

The Best Time to Find Out About Service Failures Is