Knowing what has failed not what has gone right is what is needed to reassess service.
Correct Answer:
Verified
Q27: SERVQUAL is
A) an instrument designed to evaluate
Q28: The best time for a telephone survey
Q29: Which of the following is a major
Q30: The best time to find out about
Q31: Like comment cards, call-in feedback does not
Q33: Which of the following is an advantage
Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q36: Comment cards the easiest and cheapest form
Q37: Structured guest interviews are very detailed, offer
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