Which of the following is an advantage of a guarantee for the organization?
A) It forces managers to supervise the guest experience carefully.
B) It forces employees to worry about the guest experience.
C) It pinpoints exactly where the service failed.
D) It saves the organization money.

Question

Quizplus · Accepted Answer

A guarantee allows the organization to pinpoint exactly where the service failed, which can be beneficial for improving processes and preventing similar issues in the future. While it may indirectly lead to better supervision of the guest experience (option A) and employee concern (option B), these are not direct advantages of a guarantee. Saving money (option D) is not typically a primary goal of guarantees.

Which of the Following Is an Advantage of a Guarantee