Which evaluation technique is more apt to reveal to organizational management in a timely manner that a server has given some guests permission to smoke in a no-smoking section?
A) guest comment card
B) MBWA
C) structured interview
D) focus group

Question

Quizplus · Accepted Answer

MBWA (management by walking around) involves management physically on-site and interacting with employees and customers. This technique would allow management to observe any smoking violations in real-time and take immediate action. The other techniques would require collecting feedback and analyzing it after the fact, which would not be as timely in this situation.

Which Evaluation Technique Is More Apt to Reveal to Organizational