The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?
A) random arrival
B) renege
C) random departure
D) balk
E) sour grapes

Question

Quizplus · Accepted Answer

Renege behavior is when the arrival decides to leave the line or service due to long waiting time. This behavior is illustrated in the given statement. Therefore, the correct choice is B.

The Shopper Who Says to Himself, "I've Waited Too Long