Jason received the sales report and noted how badly the southern sector performed.As he prepared the presentation for the weekly executive meeting,Jason decided to focus his remarks on the northern and western sectors,which had record sales levels,and refrain from mentioning the southern numbers.This scenario focuses on the communication barrier of
A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question

Quizplus · Accepted Answer

Filtering refers to the intentional or unintentional distortion or withholding of information to manage the receiver's reactions. In this scenario, Jason is intentionally filtering out negative information about the southern sector to avoid a negative reaction from the executives.

Jason Received the Sales Report and Noted How Badly the Southern