Norms are shared expectations about how things operate within a group or team.

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Norms are shared expectations about how things should be done within a group or team. It includes beliefs and values that the group or team holds important, as well as specific behaviors and attitudes that are acceptable or unacceptable. Norms provide a sense of direction, order, and predictability within a group or team, and they help to establish a common understanding and purpose among members.

Norms Are Shared Expectations About How Things Operate Within a Group