Which of these benchmarking metrics is NOT suitable for a support process?
A)average employee turnover rate
B)total cost of payroll processes per $1,000 revenue
C)the impression that applicants have as they submit applications
D)number of accepted jobs as a percent of job offers

Question

Quizplus · Accepted Answer

The impression that applicants have as they submit applications is not a suitable benchmarking metric for a support process, as it is not directly related to the efficiency or effectiveness of the support process. The other metrics listed measure employee turnover, cost efficiency, and job acceptance rates, which are all relevant to evaluating and improving a support process.

Which of These Benchmarking Metrics Is NOT Suitable for a Support