Table 2.15
An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form.The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist.

-Which statement about Table 2.15 is BEST?
A)Learning effects are not present because the time between successive customer departures is not always shorter than the preceding time.
B)Learning effects are present,but the actual percentage reduction cannot be determined.
C)Learning effects are present because in general the time between successive departures drops
D)Learning effects are present here but the actual percentage reduction cannot be determined

Question

Table 2.15
An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form.The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist.
 
-Which statement about Table 2.15 is BEST?
A)Learning effects are not present because the time between successive customer departures is not always shorter than the preceding time. 
B)Learning effects are present,but the actual percentage reduction cannot be determined. 
C)Learning effects are present because in general the time between successive departures drops 
D)Learning effects are present here but the actual percentage reduction cannot be determined

Quizplus · Accepted Answer

Learning effects refer to the phenomenon where the time required to complete a task decreases as the person gains experience. In this case, the analyst notes that the time between successive departures (i.e. the time taken to complete each customer's tax preparation) generally drops, indicating that learning effects are present. Option A is incorrect because the time between successive departures is not always shorter than the preceding time, which is not a requirement for learning effects to be present. Option B and D are both incorrect because the statement about the actual percentage reduction cannot be inferred from the given data.

Table 2.15 an Analyst Notes the Time That Customer Appointments End with End