Which of the following statements about customer involvement is BEST?
A)In service industries,customer contact is of minor importance.
B)High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment.
C)A firm that produces standardized products often seeks customer specifications.
D)When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process.

Question

Quizplus · Accepted Answer

This statement accurately reflects the importance of customer involvement in industries with high task divergence and flexible process flows. These industries require more flexibility from employees, facilities, and equipment to accommodate the varied needs of customers.

Which of the Following Statements About Customer Involvement Is BEST