
Because Six Sigma involves the elimination of defects, it can only be applied in manufacturing processes.
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Q20: When a process fails to satisfy a
Q21: _ costs arise when a defect is
Q22: _ is an internal cost of quality
Q23: Which one of the following statements is
Q24: The internal failure known as _ occurs
Q26: Illustrate the differences between prevention and appraisal
Q27: A firm's internal program in employee involvement
Q28: As an operations manager, which definition of
Q29: Applying Six Sigma to service processes is
Q30: The Six Sigma five-step approach contains the
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