There are three consecutive steps in a customer service process.The first two steps are each capable of serving 25 customers per hour while the third step can process only 20 customers per hour.Which of the following statements regarding this system is true?
A)The entire system is capable of processing 25 customers per hour.
B)There are floating bottlenecks in the system.
C)If the first two steps are run at full capacity,then the third step has a waiting line.
D)The first and second steps are bottlenecks for the system.

Question

Quizplus · Accepted Answer

The first two steps can serve 25 customers each per hour, making the total number of customers served per hour 50. However, the third step can only process 20 customers per hour, which means if the first two steps are run at full capacity, there will be a waiting line at the third step. Therefore, option C is true. Option A is false because the entire system can process a maximum of 20 customers per hour since the third step is the bottleneck. Option B is false because there are no floating bottlenecks in the system, as the bottleneck is at the third step. Option D is false because the first and second steps are not the bottlenecks; the third step is the bottleneck.

There Are Three Consecutive Steps in a Customer Service Process