Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?
A) accurate scheduling of labor-hours to assure quick response to customer demand
B) an on-call labor resource that can be added or deleted to meet unexpected demand
C) little flexibility in worker hours to decrease the burden on management
D) flexibility of individual worker skills that permits reallocation of available labor
E) flexibility in rate of output or hours of work to meet changing demand

Question

Quizplus · Accepted Answer

Little flexibility in worker hours would not decrease the burden on management, but rather increase it. Flexibility in worker hours and skills allows for efficient allocation of labor and responsiveness to customer demand, which are successful techniques for controlling the cost of labor in services.

Which of the Following Is NOT One of the Successful