The requirement for people to conform to certain "display rules" in their job behaviour in spite of their true mood or emotions is known as
A)emotional contagion.
B)affective events theory.
C)emotional regulation.
D)emotional display.
E)emotional opposition.

Question

Quizplus · Accepted Answer

The requirement to conform to certain display rules despite one's true mood or emotions is known as emotional regulation. Emotional regulation allows individuals to manage their emotions and behaviors to meet the demands of a particular job or situation.

The Requirement for People to Conform to Certain "Display Rules