SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
-Refer to Scenario 6-1.Ted is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when others did something incorrectly,but rarely thanked a team member who was helpful.Ted is attempting to influence team
A)roles.
B)norms.
C)goals.
D)objectives.
E)ethics.

Question

Quizplus · Accepted Answer

Ted is trying to influence the norms within his team, as he wants to increase positive feedback among team members. Norms are the unwritten rules and expectations that guide behavior within a group, and they can be influenced by leaders to encourage certain behaviors.

SCENARIO 6-1 Several Years Ago,Ted Brown Opened a Small Retail