When Ruby saw the ad for Sprint collect calls,she was offended by the spokesperson and wondered why anyone would want to do business with a company that thought being obnoxious was a good business practice.In terms of the communication process,Ruby:
A) correctly encoded the message
B) created a longer than normal communication channel
C) improperly decoded the message
D) had no feedback
E) improperly encoded the message

Question

Quizplus · Accepted Answer

Ruby understood the message that Sprint was trying to convey, but she was offended by it, indicating that she improperly decoded the message.

When Ruby Saw the Ad for Sprint Collect Calls,she Was