Which of the following statements concerning the operations management decision is relevant to services?
A) There are many objective quality standards.
B) The customer is not involved in most of the process.
C) The workforce's technical skills are very important.
D) Labour standards vary depending on customer requirements.
E) Ability to inventory may allow the leveling of the output rates.

Question

Quizplus · Accepted Answer

In services, labor standards can vary depending on customer requirements because services often involve direct interaction with customers, and customization is common.

Which of the Following Statements Concerning the Operations Management Decision