In a waiting line system,the ___________ reflects the probability that the server is busy and the customer must wait.
A)utilization factor
B)queue discipline
C)average number of customers in the system
D)probability the system is idle

Question

Quizplus · Accepted Answer

The utilization factor, also known as the server utilization or server occupancy rate, represents the proportion of time that the server is busy serving customers. A high utilization factor indicates that the server is busy most of the time, which increases the likelihood that customers have to wait in the queue. Therefore, the utilization factor is a key performance measure of waiting line systems.

In a Waiting Line System,the ___________ Reflects the Probability That