An important dimension of quality at many services is
A) conformance to accepted standards
B) timeliness and waiting time
C) reliability
D) features and aesthetics
Correct Answer:
Verified
Q1: The Six Sigma process DMAIC stands for
A)design,manage,analyze,implement,continuously
Q2: Pareto analysis is based on Joseph Juran's
Q3: The term "quality management system" QMS)evolved out
Q4: An organization that measure the "voice of
Q6: The statistically based numerical goal of Six
Q7: A graph of the elements of a
Q8: The quality of conformance depends on
A)the specifications
Q9: The final judgement regarding quality is made
Q10: The Six-Sigma DMAIC steps are based on
Q11: A business relationship in which a supplier
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