In service blueprinting,the delineation between the front office and back office is called the
A)Line of interaction
B)Line of visibility
C)Line of influence
D)Line of support

Question

Quizplus · Accepted Answer

The delineation between the front office and back office in service blueprinting is called the line of visibility. This line separates the customer-facing activities (front office) from the behind-the-scenes activities that support those activities (back office). The line of visibility helps to identify potential areas for improvement, such as streamlining processes or improving communication between front and back office staff.

In Service Blueprinting,the Delineation Between the Front Office and Back