Service design involves designing
A)The customer's experience
B)The facility where the service takes place
C)The tasks to be performed by the service provider
D)All of the above

Question

Quizplus · Accepted Answer

Service design involves not only the design of the customer's experience but also the design of the facility where the service takes place and the tasks to be performed by the service provider. All three aspects are equally important in creating a successful service.

Service Design Involves Designing