Sarah's manager has informed her that the old computer software cannot accommodate their new customer load.Sarah is responsible for finding new software for her department.Sarah has to work out the functions that need to be carried out by the software and then look at all of the possible software programs to see how well they meet the weighted criteria.She then selects the alternative with the highest total score. Sarah's manager informing her of the need for new software exemplifies:
A)identification of decision criteria.
B)defining the problem.
C)rating each alternative on each criterion.
D)computing the optimal decision.

Question

Quizplus · Accepted Answer

Sarah's manager informing her of the need for new software is an example of defining the problem. Defining the problem is the first step in the decision-making process and involves identifying the gap between the actual and desired state. It is the process of identifying, defining, and clarifying the problems or issues to be addressed.

Sarah's Manager Has Informed Her That the Old Computer Software