Lateral communication can create dysfunctional conflicts when the formal vertical channels are breached.

Question

Quizplus · Accepted Answer

When employees bypass the formal vertical channels and directly communicate with their peers or colleagues, it can create conflicts if the information exchanged is inaccurate, incomplete or misunderstood. This can lead to misunderstandings, lack of trust, and confusion among team members. It is, therefore, important to encourage effective lateral communication and provide training on its appropriate use to avoid any possible conflict.

Lateral Communication Can Create Dysfunctional Conflicts When the Formal Vertical