A service guarantee:
A)Is like a product guarantee except that it is for a service
B)Specifies exactly what the service delivery system must provide
C)Builds loyalty
D)All of the above

Question

Quizplus · Accepted Answer

A service guarantee is like a product guarantee in that it offers a promise of quality and reliability to the customer. However, it is specific to a service rather than a physical product. It also specifies what the service delivery system must provide and how the customer will be compensated if the service falls short. A strong service guarantee can build customer loyalty, trust, and satisfaction.

A Service Guarantee