A service blueprint:
A)Shows all points of interaction between the customer and the service providers
B)Contains a "line of visibility"
C)Includes measurement of time
D)All of the above

Question

Quizplus · Accepted Answer

A service blueprint shows all points of interaction between the customer and the service providers, contains a "line of visibility," and includes measurement of time. Therefore, all of the above options are correct.

A Service Blueprint