The six-step quality cycle approach includes all of the following EXCEPT:
A)Set quality standards
B)Define quality attributes on the basis of customer needs
C)Find and correct causes of poor quality
D)Reward employees for quality improvement
E)Decide how to measure each attribute

Question

Quizplus · Accepted Answer

The six-step quality cycle approach includes setting quality standards, defining quality attributes based on customer needs, finding and correcting causes of poor quality, deciding how to measure each attribute, implementing necessary changes to improve quality, and finally, rewarding employees for their contribution to quality improvement. Therefore, option D is not included in the six-step quality cycle approach.

The Six-Step Quality Cycle Approach Includes All of the Following