In which stage of the conflict process does conflict become visible? A) outcomes B) intentions C) incompatibility D) behavior E) personalization
Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties' concerns? A) collaborating B) compromising C) avoiding D) competing E) accommodating
A conflict-intensity continuum has "annihilatory conflict" at the upper end and "no conflict" at the lower end. In the context of this conflict-intensity continuum, which of the following statements is true of conflict intensities? A) Aggressive physical attacks fall in the lower range of the conflict-intensity continuum. B) Conflicts that reach the lower ranges of the conflict-intensity continuum are almost always dysfunctional. C) Strikes, riots, and wars fall in the lower range of the conflict-intensity continuum. D) In cases of annihilatory conflict, there is overt questioning or challenging of others. E) Functional conflicts are typically confined to the lower range of the conflict-intensity continuum.
The division manager at Xperience Inc. wants to replace the SAP ERP currently used in his division with Epicor ERP as it costs 30 percent less to train new staff in Epicor ERP. But this leads to a conflict with the general manager, who insists that they can simply hire only people who already know how to use SAP ERP. Which of the following, if true, weakens the general manager's objection to the replacement of SAP ERP with Epicor ERP? A) Currently all employees in the company are required to attend workshops on how to use SAP ERP. B) Once employees learn how to use an ERP system, they tend to change employers more readily than before. C) Experienced users of SAP ERP command much higher salaries than do prospective employees who have no experience in the use of any ERP. D) The average productivity of employees in the company is below the average productivity of the employees of its competitors. E) The high costs of updates and upgrades make Epicor ERP more expensive to maintain than SAP ERP.