W. Edwards Deming believed that primary responsibility for quality improvement rested with
A) the firm's employees only.
B) the fIrm's management only.
C) research engineers and consulting statisticians only.
D) both the employees and management of the firm.

Question

Quizplus · Accepted Answer

Deming believed that both the employees and management of the firm have responsibility for quality improvement. He emphasized the importance of a collaborative effort between management and staff, with management providing leadership, resources, and training, and employees contributing their knowledge and skills to improve processes and products.

W Edwards Deming Believed That Primary Responsibility for Quality Improvement