The value chain of an organisation:
A)includes only those activities that are profitable
B)is determined by what competitors choose not to do
C)is the set of activities that the organisation undertakes or organises to deliver the product to the customer
D)is determined by collaborating firms such that value-adding activities are arranged in a chain of value creation between collaborators

Question

Quizplus · Accepted Answer

The value chain refers to all the activities that an organization undertakes or organizes to deliver its product or service to the customer. It includes both primary and support activities and is not limited to just profitable activities or determined by what competitors choose not to do. Collaborating firms may contribute to the value chain, but the value chain itself refers to the organization's internal activities.

The Value Chain of an Organisation