Research indicates that most business communicators base their first impressions of others on fairly detailed, well-researched information.
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Q14: Verbal communication can either encourage or discourage
Q15: Audience analysis is one way to help
Q16: People formulate impressions of others quickly, relying
Q17: Nonverbal communication plays a very small role
Q18: In the workplace, higher-status individuals have more
Q20: Summarize what research indicates about the process
Q21: Describe how business communicators should deal with
Q22: List and describe five things you should
Q23: Create three "weak" statements and then rewrite
Q24: List and describe the three strategies for
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