Raymond, as part of his recent promotion, attended a seminar that focused on listening skills and giving and receiving feedback effectively. As part of the training, Raymond actually practiced these skills with other managers and employees, many with diverse backgrounds. Raymond found the seminar to be very helpful in pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is referred to as:
A) skills training.
B) skill building.
C) awareness training.
D) awareness building.
E) homogeneity training.

Question

Quizplus · Accepted Answer

Skill building aims to develop the skills that employees and managers need to deal effectively with one another and with customers in a diverse environment. Most of the skills taught are interpersonal, such as active listening, coaching, and giving feedback.

Raymond, as Part of His Recent Promotion, Attended a Seminar