John, a manager, is facing a problem at work-two of his subordinates have approached him with a complaint. He has decided upon a solution and has framed an e-mail to inform his subordinates. Which of the following is a reason why he should avoid using e-mail to resolve the conflict?
A) E-mail leaves a permanent record of communication for later reference.
B) E-mail encourages more people to participate and share their ideas with others.
C) E-mail can hurt feelings, be insensitively worded, or be intentionally hurtful.
D) E-mail reduces time and expenses.
E) E-mail allows more information to be shared with a large number of dispersed stakeholders.

Question

Quizplus · Accepted Answer

The more impersonal forms of communication, like e-mail or IM, can hurt feelings, and an upset employee can easily forward messages, which often has a snowball effect that can embarrass everyone involved.

John, a Manager, Is Facing a Problem at Work-Two of His