Which of the following are benefits of self-managed teams?
i. Improved customer service
ii. Increased goal congruence among team members
iii. Increased control by top management over outcomes
A) i and ii
B) i and iii
C) ii and iii
D) None of the given answers

Question

Quizplus · Accepted Answer

Self-managed teams lead to improved customer service as team members are empowered to make decisions and take action to meet customer needs, and increased goal congruence among team members as they work together towards common objectives. However, self-managed teams also lead to reduced control by top management over outcomes, which is not listed as a benefit in the given options.

Which of the Following Are Benefits of Self-Managed Teams