Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure satisfaction with delivery?
A) Number of repeat orders
B) Percentage of absenteeism
C) Number of complaints about service
D) Units produced

Question

Quizplus · Accepted Answer

The number of complaints about service is the most appropriate non-financial performance indicator for measuring satisfaction with delivery as it directly reflects how satisfied customers are with the delivery process. Repeat orders and units produced may indicate overall customer satisfaction, but they do not specifically measure satisfaction with delivery. Absenteeism is unrelated to delivery performance.

Assuming You Must Choose One Measure Only, Which of the Following