Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure employee satisfaction?
A) Number of repeat orders
B) Percentage of absenteeism
C) Number of complaints about service
D) Percentage of idle time

Question

Quizplus · Accepted Answer

Percentage of absenteeism is a commonly used measure to indicate employee satisfaction as it reflects how often employees are absent from work, which is often related to their level of job satisfaction. High absenteeism rates could suggest that employees are unhappy with their job or workplace, while low absenteeism rates could suggest the opposite. The other indicators listed (repeat orders, complaints about service, and idle time) do not directly measure employee satisfaction.

Assuming You Must Choose One Measure Only, Which of the Following