Melissa,a manager in the customer service division of a company,usually takes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company.The type of decision being made by Melissa is known as a ________ decision.
A)unstructured
B)tactical
C)nonrecurring
D)programmed
E)unique

Question

Quizplus · Accepted Answer

Melissa's decision-making process is based on standard procedures set by the company. This indicates that the decision is a programmed decision, which is a routine and repetitive decision-making process based on established procedures, rules, and guidelines.

Melissa,a Manager in the Customer Service Division of a Company,usually